Refund Policy

1. Project-based services

Website, landing page and app projects require a deposit or full payment to secure commencement. Deposits are non-refundable once work has begun, because time and creative resources are immediately allocated to your project.

If we cannot deliver the agreed scope through no fault of your own, we will refund the portion of fees that relate to work not yet completed.

2. Recurring services

Social media management, content creation packages and marketing consulting are billed in advance on a monthly basis. You may cancel at any time; cancellation takes effect at the end of the current billing period. We do not offer partial refunds for unused days in the current period.

3. Cancellations by Minimal Media

If we need to cancel a project or recurring service, we will provide written notice and refund any pre-paid fees for work not yet delivered.

4. Client-requested changes

If you decide to pause, downgrade or cancel a project after work has commenced, any fees already paid for completed or in-progress work are not refundable. We will discuss the status of deliverables and agree on next steps before any change takes effect.

5. Chargebacks and disputes

We ask that you contact us directly to resolve any concerns before initiating a chargeback or payment dispute. We are committed to finding a fair outcome and will respond promptly to genuine issues.

6. Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a service has a major problem, you may be entitled to a refund, replacement or compensation under Australian law.

7. Questions

For refund or cancellation questions, email hello@minimalmedia.co.